Your information.

Effective 2 November 2026. This notice explains how HaveBookings uses information for account access, listings, bookings, payments, support and earnings.

What the service uses

Sign-in provides a site-specific account identifier, email address and, when supplied by the sign-in provider, your name. You may add a display name, profile photo and mobile number. Hosts provide business/contact details, offer descriptions, rates, availability and listing photos. Bookings record service details, transaction references, status, payment amounts and the applicable terms.

Previous referral relationships and commission activity are retained for existing booking obligations and financial history. New referral registration has ended. Have Basket attribution records qualifying creator bookings. Support requests contain the messages you submit and the owner’s replies. Operational logs may contain request and error information used to diagnose service problems.

Host and seller identity review

Hosts and Shop sellers submit their own full legal name, contact address, mobile number, account email, a government ID photo, a photo holding the same ID and, when applicable, business registration and authorization documents. This information is used to review identity, prevent impersonation and check payout-account ownership. The submitted legal name is used on the member profile. Documents and the identity-review address are not public; access is limited to the submitting member and the platform owner. Sensitive identity data and documents are encrypted. This is an owner review, not an automated facial or liveness verification service.

Only the latest submitted document set is retained after a successful replacement; review status, reasons and audit records are kept for account integrity and dispute handling. Identity changes require another review and temporarily lock withdrawals. Pending identity review alone does not hide listings or prevent bookings. Contact Support for correction or deletion requests, which are reviewed against any outstanding transactions or record-retention obligations.

Payout and payment details

Registered recipient names, bank/e-wallet account details, addresses and required routing information are collected for requested payouts. Saved payout details and provider credentials are encrypted on the server. The interface displays masked saved account numbers. Authorized owners review recipient ownership; Xendit processes payments, refunds and payouts under its own terms and privacy practices. HaveBookings does not ask you to provide a bank password, PIN or OTP.

Photos and access

Photos attached to approved public listings may be viewed by visitors. Do not upload IDs, guests’ personal information, or photos you lack permission to publish. Your public display name, saved profile photo, username and follower/following totals are visible on your public profile. Your name and photo can also appear with public posts, comments, likes and live broadcasts, with a link to your profile. People can view who liked a public post or comment. Public profiles show public posts; they do not show your email, mobile number, payout details or private messages. Unapproved uploads remain protected by account access and owner review controls. Booking records, private support messages, payment records and earnings are limited to the relevant account and authorized administrative functions.

Updates and service providers

In-app notifications report booking, payment, refund, commission, support and payout changes. If email delivery is configured, transaction updates are sent through the configured email provider, Resend. You can turn these emails off in My Account; in-app records remain available. Site hosting, account sign-in, storage, payment processing and email delivery involve the providers needed to operate those services.

Retention and requests

Account, transaction, support and audit records are kept for operating the service, handling disputes and maintaining financial history. A profile change does not erase immutable payment records or provider records. To request access, correction or deletion, use Contact & support. Requests are reviewed against account ownership and records that must be retained; no automatic deletion or immediate payout cancellation is promised.

You can update your profile, remove its photo and change email preferences at My Account. For questions about this notice, contact HAVE SERVICES OPC through the support page, which also shows the owner’s published contact details when configured.

Private messages

We store message text, shared photos, conversation participants, listing context and read status to provide personal chats and message requests between members and buyer–seller messaging. Messages are visible to their participants. When a participant reports a conversation, the platform owner may review its messages up to the report time and record a moderation decision. Shared photos follow the same conversation access rules. Joined group members can view earlier messages and photos; invited or removed members cannot. Unsent photo uploads expire after 24 hours and are removed by scheduled cleanup. Sent photos are retained with the conversation and any report evidence. A payment screenshot is supporting information, not confirmation of payment. Messages and shared photos are not published on profiles. Blocking stops further messages between the accounts; it does not erase existing messages or reports.

Optional phone calls

When you add your first primary mobile number in Edit profile or Messages call settings, Allow phone calls is preselected with an explanation before you save. You can switch it off before saving or anytime later. Existing private numbers stay unshared for calls until you review and enable the setting; saved OFF choices are preserved. When calls are enabled, your primary mobile number is shared with eligible participants in accepted one-to-one conversations. Buyer–seller inquiries require a message from each participant first. Group chats and pending or declined requests do not share it. Blocking or account messaging restrictions disable the Call button. Turning this setting off stops new sharing; someone who already received your number may still have it. Calls open in the device’s calling app and carrier charges may apply. HaveBookings does not carry or record these calls. Your primary number is not added to your public profile.

Shop Delivery Information

Shop collects the recipient name, Philippine mobile number and delivery address to fulfill purchases. Paid-order delivery details are shared with the seller, who provides necessary information to the courier. Shipping receipts and delivery evidence are accessible to the buyer, seller and authorized platform owner for fulfillment and dispute review. Product photos and descriptions are public. Do not upload identity documents, payment credentials or unrelated personal information as product photos or delivery evidence. Order, payment, refund and commission records are retained for support, accounting and dispute handling.